1) The biggest surprise to me was that "Companies regularly define their overall business strategy (their scope and positioning) and specify how various functions—such as marketing, operations, finance, and R&D—will support it." I didn't realize that companies reiterate their goals and strategies so often.
2) One part of the reading that was confusing to me was that it mentioned that individual best practices involve trade-offs and it didn't specify or clarify what a tradeoff was.
3) If I could ask the author two things I'd ask: How can you be influenced by someones systems without aping their system? How can it be that if there is a distinct outline strategy that an organization can easily wind up pursuing clashing strategies?
4) There wasn't anything I disagreed about because frankly, everything in the article was new information.
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